Production & delivery

Production time is the time needed to make your order. Delivery time starts after your order is dispatched. Production follows human artwork review. Orders using Pick Placement do not require a separate customer proof. Artwork needing additional preparation can add time before production begins.

• Standard custom picks: 5–7 business days after artwork approval. All standard custom picks are produced in-house in Oshawa, Ontario. Carrier shipping time is additional; choose your delivery service at checkout.
• Rush production: when the paid Rush option is offered on your product page and added to your order, eligible picks are produced within 2 business days after artwork approval. Rush production does not include faster shipping; select the delivery service you need at checkout.
• Triangle & Jazz: included in our standard 5–7 business-day production schedule after artwork approval. These shapes are not eligible for Rush. Shipping time is additional.
• TRU GRIP: TRU GRIP is a time-intensive specialty finish. Please allow approximately one month for production after artwork approval, plus shipping time. Rush service is unavailable.
• Special no-proof 10-pack: the 10 Custom Guitar Picks — Full Colour offer is printed from your submitted artwork without a separate proof. Its product page explains the offer and shipping charge.

Weekends and holidays are not business days. We will contact you if we expect a production delay. Adding a deadline in your order notes helps us plan, but does not by itself add Rush production or guarantee arrival on that date.

Returns

Please contact us before sending a return. Custom printed products are not returnable for a change of mind. If there is a printing error or you receive the wrong product, we will assess the issue under our refund policy. That policy explains eligibility, time limits, return shipping and the available remedy.