FAQs

Do you ship internationally?

Yes! We ship to any location worldwide.

What are the shipping costs?

Shipping costs can be found here.

How long will my order take to be produced?

From when you make your payment your custom picks, straps or mosaics will ship within 7 to 10 business days, however orders containing TRU GRIP custom picks will take slightly longer and will ship within 10 to 12 business days. Occasionally an order may take longer to produce, we will contact you if this is the case. Orders of product from the online store usually ship within 5 business days, unless it is out of stock - in which case we will contact you to arrange a refund or replacement. Feel free to contact us if you have any questions about how long your order will take.

How long does shipping take?

Shipping times can be found here.

Can I print anything I want on my picks?

You can have any image printed on your picks, including photography, artwork, text and logos. However, you are responsible for ensuring you have the necessary licenses, rights, consents and permissions to print the content you submit. Put simply, we can't replicate those sweet Metallica picks you got so you can sell them on eBay.

Can I split custom pick order requirements (eg. various gauges or pick colours)?

Yes, your order can contain up to three different gauges or pick colours, if you need to keep your all your guitarists and bassists happy.  However your printed artwork cannot be changed within the one order. You may request various pick colours or gauges in the "Extra Order Details" text box when placing your order.

What if I don't want to order via your website?

That's a shame, we've worked really hard on this! Our online checkout is the quickest and easiest way to place an order. If you have a question or would like to see a preview of your pick design before ordering you can still contact us via email with your order details and attach any artwork you have.

Do you print on guitar picks produced by other manufacturers?

Sorry, no. The reason we can provide the best prices for custom picks is because we produce all of our picks ourselves, meaning lower costs for us that we pass on to you.

Do you give away or sell picks that you produce for other artist/customers?

Unfortunately not, and hello if you found us via your favourite artist or band! If you are a pick collector or just a fan, your best bet is to contact the artist/band or their management directly.

Will my artwork look good on the picks?

We will always make sure you get the best looking picks possible! If you’re unsure, don’t worry, we’ll produce a digital proof and send it to you via email so you can see exactly how your picks will look when printed.

What if I don't receive the digital proof from you within 24 hours?

We will always email you a digital proof of your custom guitar picks, straps or mosaics within 24 hours (excluding holidays and weekends). If you don't receive one from us, please check your spam or junk mail folders before contacting us via email.

Do you sell blank picks?

If you don’t want custom graphics on your picks head on over to our Online Store. We have a huge range of picks available.

Will the print scratch or rub off?

One of the reasons we only use Celluloid, Delrinex and G-Poly picks is because they're the picks that ink adheres to best. This means that the print will last for a very long time, and you'll have to start scraping the plastic off before you lose the print!

My design is very detailed. How will it look on a pick?

When you are creating your design, keep in mind that a pick is only about 3 centimetres square. Fine lines and small text will not print very well and may come out slightly blurry, or bleed together. We suggest you contact us and send us your artwork via email and one of our designers will let you know if it will print clearly.

Can I put a photographic image on my picks?

Yes. Almost anything you can print with your printer at home, we can print onto a pick. Photos are a great idea for weddings, birthdays, bucks nights, you name it!

Can I have my picks attached to a keyring or necklace?

Yes. We can attach your picks to keyring cords or ball chain necklaces, you can find pricing here.

Can I have a different design on each side of my pick?

Yes, our double-sided prices cover having the same, or different images on each side of your picks.

Can you make a custom shape or custom moulded guitar pick for me?

Sorry, no. It's too expensive to make custom moulded picks unless you want to pay several thousand dollars for several thousand picks... we stick to printing and etching our existing range of picks instead.

What if I am not happy with my custom picks, straps or mosaic?

Oh no, something must have gone wrong :( We want you to love your order, so all you need to do is contact us within 30 days of receiving them to let us know you’d like to return your order and why. Unfortunately we don't accept returns if you simply change your mind, only if there has been a printing error or we supplied the wrong type of product. More information about Returns can be found here.

Can I return products ordered from the online store?

Yes, if you are not happy with your products please contact us to let us know within 30 days. You will just need to return the products to us at your own expense and we will give you a full refund on the cost of the products.

I still have more questions!

That's not a question. But you can email us one that's not listed here and we will be happy to help :) Contact us here.